Returns & Exchanges
Your experience at Jean Jean Vintage is 100% guaranteed. If you are disappointed with your shopping experience or your purchase for any reason, please give us the opportunity to make it right for you!
Returns & Refunds
We accept domestic returns for full refunds up to 14 days are the receipt of the item. After that, items may still be returned but for shop credit/exchange only. All items purchased on a payment plan, or modified prior to shipping (ex. sizing an engagement ring) are eligible for shop credit or exchange only. All international sales are final.
To start a return, please contact us at firstname.lastname@example.org. Kindly return items in the same condition that you received them. Please note that returns will need to be sent to the following address:
Jean Jean Vintage, LLC
1136 S. Washington Ave.
Lansing, MI 48910
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please do not send items back without giving us a head's up! We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at email@example.com!
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.